Cancellation policy
Purchase Options & Cancellation Policy
The Nearside Saddlery & Outfitters – Emerald, QLD
Purchase Options
At The Nearside Saddlery & Outfitters, we offer several ways to make your purchase easy and convenient:
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In-Store Purchases: Pay in full at the time of purchase using cash, card, or approved payment methods.
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Lay-By: Available for selected in-store purchases. A deposit of 20% is required, with the balance payable within 8 weeks, unless otherwise agreed.
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Online Orders: Orders placed via social media, phone, or direct message require full payment prior to dispatch.
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Special Orders: Custom or non-stocked items require a minimum 50% deposit at the time of order.
Cancellations & Changes
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In-Store & Online Orders: Orders may be cancelled before payment or dispatch. Once an order has been processed or shipped, cancellations cannot be accepted.
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Lay-By Orders: If a lay-by is cancelled, a $20 cancellation fee or 20% of the total purchase price (whichever is greater) may be retained to cover administration and restocking costs.
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Special Orders: Deposits on special orders are non-refundable once the order has been placed with the supplier.
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Pre-Orders: If stock delays occur, customers will be notified. You may cancel for a full refund only if the order has not yet been processed with the supplier.
Refunds & Exchanges
Refunds or exchanges are provided in line with Australian Consumer Law for faulty, damaged, or incorrectly supplied goods.
Change-of-mind refunds are not available on:
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Special orders
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Sale or clearance items
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Used or worn goods
Exchanges for change of mind may be offered at our discretion, provided items are returned in original condition with proof of purchase within 14 days.
Contact Us
For any questions or cancellations, please contact:
📞 0447 108 892
📧 admin@thenearsidesaddlery.com
📍 The Nearside Saddlery & Outfitters – Emerald, QLD